Privacy policy

🔐 Privacy Policy – ExclusiveCrowns

At ExclusiveCrowns, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from https://exclusivecrownspr.com.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

When you visit our store or make a purchase, we may collect the following personal information:

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

  • Payment information (processed securely via third-party providers)

  • Purchase history

  • IP address, browser type, and device data

  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations and tracking updates

  • Communicate with you about products, services, and offers

  • Improve and personalize your shopping experience

  • Detect and prevent fraud or abuse

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Trusted service providers, such as payment processors, shipping carriers, and email platforms

  • Shopify, which powers our online store

  • Government agencies, if required by law (e.g., to comply with legal requests or fraud investigations)

All third parties are required to keep your information confidential and use it only as necessary.

4. Data Retention

We retain your personal data only as long as necessary:

  • For order records: typically 7 years (for accounting/legal compliance)

  • For marketing: until you opt out

  • For abandoned carts or wish lists: typically up to 90 days

You can request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or limit certain uses of your data

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise these rights, email us at exclusivecrowns.pr@gmail.com.

6. Cookies

Our website uses cookies and similar technologies to:

  • Keep you logged in

  • Remember your cart

  • Track traffic and site analytics

  • Improve your browsing experience

You can control cookie preferences through your browser settings.

7. Marketing Emails and SMS

If you opt in, we may send you promotional emails or SMS.
You can unsubscribe at any time by clicking the link in the email or texting STOP in an SMS.

We do not share or sell your contact info with third parties for marketing purposes.

8. Minors

This site is not intended for children under the age of 13.
We do not knowingly collect personal information from minors.

9. Security

We take security seriously. Your data is protected using industry-standard encryption and security measures provided by Shopify and our partners.

However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page, and the “Last updated” date will be revised.

📬 Contact Us

If you have questions or concerns about this Privacy Policy:

Email: exclusivecrowns.pr@gmail.com
Phone: 939-349-8243
Mailing Address:
ExclusiveCrowns
I41 Calle 11, El Madrigal
Ponce, PR 00730, Puerto Rico

Last updated: June 28, 2025