Shipping policy
Effective Date: July 8, 2026
Thank you for shopping with ExclusiveCrownsPR. We are committed to processing and shipping your orders as quickly and accurately as possible.
Order Processing
Most orders placed before 1:00 PM Atlantic Standard Time (AST) (Puerto Rico time) on a business day are processed and delivered to the shipping carrier the same day whenever possible.
Orders placed after 1:00 PM AST, on weekends, or on U.S. Postal Service holidays will typically be processed on the next business day.
While we make every effort to meet these processing times, occasional delays may occur due to high order volume, weather conditions, holidays, or circumstances beyond our control.
Shipping Carriers
Orders are shipped using trusted carriers, including:
- United States Postal Service (USPS)
- UPS (when applicable)
- Other reputable carriers when necessary
The carrier used may vary depending on the destination, package size, and shipping service selected.
Shipping Destinations
We currently ship to:
- United States
- Puerto Rico
If international shipping becomes available in the future, this policy will be updated accordingly.
Delivery Estimates
Estimated delivery times begin after your order has been shipped.
Typical delivery times are:
- Puerto Rico: 1–4 business days
- United States: 3–8 business days
These are estimated transit times and are not guaranteed.
Carrier delays caused by weather, holidays, transportation issues, or other events outside our control may affect delivery.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number whenever available.
Tracking information may take several hours to become active after the carrier receives the package.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
ExclusiveCrownsPR is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
Lost or Delayed Shipments
If your package appears to be significantly delayed or lost in transit, please contact us.
We will work with the shipping carrier to help locate your shipment and determine the appropriate resolution.
Damaged Packages
If your order arrives damaged, please contact us within 7 calendar days of delivery.
Please include:
- Your order number
- Photographs of the damaged package
- Photographs of the damaged item
This information helps us investigate the claim and provide an appropriate resolution.
Shipping Charges
Shipping costs, when applicable, are calculated during checkout before payment is completed.
Customers will always be able to review shipping charges before placing an order.
Contact Information
If you have any questions regarding shipping, please contact us:
ExclusiveCrownsPR
📍 I-41 Calle 11, Ponce, Puerto Rico, United States
📧 info@exclusivecrownspr.com
📞 +1 (939) 349-8243